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FAQ

Mystery and misinformation about credit cards and merchant account programs abound. We hope our Frequently Asked Questions page will help take the mystery out of the subject and help you make informed decisions.

If you have other questions that are not
answered below, please email or call us, and we will reply
promptly.

FAQ: What do I need to take credit cards?

Answer »

FAQ: Where do I get supplies and parts for equipment that I buy from you?

Answer »We have everything you need. 

FAQ: Can I pay dabow® for the equipment or software with my personal or corporate purchase card?

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FAQ: If I move my merchant account from my present processor and I don’t like the service, what are my options?

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FAQ: Who will train my staff on the use of the equipment or software?

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FAQ: What if my equipment fails?

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FAQ: What makes the dabow® warranty so special?

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FAQ: Can I purchase a terminal or printer from you without signing up for a merchant account?

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FAQ: What if I already have my equipment?

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FAQ: What is the warranty on the terminals that you provide?

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FAQ: Is there anything I need other than an electronic terminal to take credit cards that are electronically draft captured?

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FAQ: What equipment do I need?

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FAQ: What are discount points and transaction fees and how do they work in the electronic payment system?

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FAQ: Is the discount rate for swipe transactions the same as keyed transactions?

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FAQ: What is the discount or percentage rate that is charged on each transaction?

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FAQ: Is there a transaction fee?

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FAQ: Are your prices competitive?

Answer »They are.

FAQ: What about “lowest rates” I have seen on the Internet?

Answer »Lowest rates are lovely except they do not often include the items you need or they lowball the rate and then charge you extra for the items needed.  A low rate is not always a low rate. 

FAQ: What kinds of business will dabow® accept?

Answer »Yours!

FAQ: How long does it take to get my money on Discover/MasterCard/Visa Transactions?

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FAQ: Can dabow® provide check and credit card fraud training for my cashiers?

Answer »We can.

FAQ: What is the Address Verification System?

Answer »The Address Verification System is a system used to verify the address of a person claiming to own a credit card. The system will check the billing address of the credit card provided by the user with the address on file at the credit card company.

FAQ: What if I need help?

Answer »Ask us, we are always happy to help!

FAQ: What type of cards may I accept?

Answer »American Express, Visa, Master Card and Discover!

FAQ: Who will help once my account is activated?

Answer »One of our professional team members will be happy to help and answer any questions you have.

FAQ: Is there a problem if I have a bad credit rating?

Answer »We can work with you.

FAQ: How do I know what is being deposited in my account?

Answer »There is a reporting tool in your merchant account.

FAQ: What kind of information will be asked on the merchant account application?

Answer »Setting up a merchant account is like opening a bank account. We must ask the same type of questions.

FAQ: I have a retail merchant account with a card swipe rate at my bank. I wish to do business on the Internet, but my bank is not interested in setting up an Internet merchant account. Can you help us?

Answer »We can and we have options!

FAQ: I have a restaurant and would like to accept credit cards on my PC-based cash register. Can you help me?

Answer » Absolutely

FAQ: What is a payment gateway?

Answer »A payment gateway is a merchant service provided by an e-commerce application service provider that authorizes credit card or direct payments processing for e-businesses, online retailers, bricks and clicks, or traditional brick and mortar.

FAQ: What is SSL?

Answer »Secure Socket layer. 

FAQ: Can you set up monthly recurring billing for Discover, MasterCard, and Visa?

Answer »We can!

FAQ: What is eCheck?

Answer »An eCheck (or electronic check) is an electronic version of a paper check used to make payments online. Anyone with a checking account can pay by eCheck

FAQ: Can dabow set me up as wireless merchant?

Answer » We can!

FAQ: Why should a retail store need an e-commerce Web site?

Answer »Consumers today want to not only be able to find you online they want to be able to buy from you online. It saves them time, its convenient and if not offered ,they will find many who do.

FAQ: What would an e-commerce Web site cost to set up?

Answer »That depends on your needs, the truth is there is no one size fits all product. We customize to your needs so you get exactly what you need and no expensive extras!

FAQ: Do you offer a card reader for Smart phones?

Answer » We do!
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